{"id":355,"date":"2023-03-28T14:54:38","date_gmt":"2023-03-28T14:54:38","guid":{"rendered":"https:\/\/2rent.pt\/condicoes\/"},"modified":"2024-09-10T12:29:20","modified_gmt":"2024-09-10T12:29:20","slug":"conditions","status":"publish","type":"page","link":"https:\/\/2rent.pt\/en\/conditions\/","title":{"rendered":"Conditions"},"content":{"rendered":"

General Conditions:<\/strong><\/p>\n

1. Minimum rental<\/strong>
\nOne day (part of a day, either at the start or end of the rental, is considered a rental day in each case).<\/p>\n

2. Age (minimum)<\/strong>
\n18 years.<\/p>\n

3. Cancellations<\/strong>
\nFor confirmed rentals must be made at least 48 hours before the date of starting. If you cancel your booking less than 48 hours in advance, the amount paid will not be refunded.<\/p>\n

The amount paid will be returned using the same payment method used, with the exception of payments made by Multibanco and Payshop, where refunds to customers will be made directly by IBAN\/Transfer.<\/p>\n

Exceptionally, your data may be requested for the purpose of making returns via IBAN\/Bank transfer for other payment methods available.<\/p>\n

If you cancel your reservation less than 48 hours in advance, the amount paid will not be refunded.<\/p>\n

4. Bookings<\/strong>
\nThe rental date (Delivery and collection dates, etc., are binding).<\/p>\n

5. Payment<\/strong>
\nThe minimum deductible is stated on the total cost of renting days and extra fees.<\/p>\n

6. Documents and equipment<\/strong>
\nThe car is delivered with sealed speedometer. Normal tools, one spare wheel, five tires duly marked and without visible defects and car licence.<\/p>\n

7. Maintenance<\/strong>
\nThe client is responsible for the good use and maintenance of the car and undertakes moreover to check the oil, the battery, the fire pressure, the water level at the radiator.<\/p>\n

8. <\/strong>Rental ends on the day fixed and indicated in the contract signed by the client. The car is to be returned in the same conditions as delivered apart from normal wear. If the clients desire to change the contracted rental term, he must obtain the necessary approval from the company at least three days before the original contracted date of return.<\/p>\n

9. Damages<\/strong>
\nAll cars are delivered in perfect conditions. The damage in the car not caused by a normal wear is the responsibility of the driver. Any damage caused by shock at the interior part of the vehicle, aluminium wheel and drain plugs will be the responsibility of the customer.<\/p>\n

10. Accidents<\/strong>
\nIn case of accidents, the client must inform the rental Firm by telephone (confirming by letter) within 24 hours and also undertakes to have the case immediately investigated by competent authorities.<\/p>\n

11. General Rules<\/strong>
\nThe client is obligated to use the car personally and tought to respect the laws in the countries where he is travelling.<\/p>\n

12. Paid by the renter<\/strong>
\nPetrol, garaging and washing during rental period. Also, all fines during rental.<\/p>\n

13. Insurance<\/strong>
\nThe rental price includes unlimited coverage of public liability until agreed amount.<\/p>\n

14. COLLISION DAMAGE WAIVER (CDW)<\/strong>
\nThe Renter is responsible for any damage caused to the 2RENT vehicle as the result of an accident.
\nThe Renter may accept the Collision Damage Waiver (CDW) Clause by paying an additional charge, in which case he will only be liable up to the minimum excess amount for damage to the vehicle.
\nHowever, even if the Renter accepts the CDW Clause, he is always liable for any accidents occurring in situations involving intent or serious negligence such as driving under the influence of alcohol, narcotics or any other substances affecting his capacity for reaction as well as in case of serious breaches of the Highway Code and supplementary legislation in force.<\/p>\n

15. THIEF, FIRE OR ACTS OF VANDALISM \u2013 (TP)<\/strong>
\nIn the event of the theft of a 2RENT vehicle or of parts thereof, fire or acts of vandalism, the renter shall be responsible for all damages caused.
\nThe Renter may accept the Theft Protection (TP) Clause by paying an additional charge, in which case he is no longer obliged to pay for all damages over and above the minimum excess.
\nEven if the Renter has subscribed to the TP Clause, he is always liable for damages resulting from situations involving the misuse or misappropriation of the 2RENT vehicle, its usage by an unauthorized additional driver and whenever the Renter acts with intent or serious negligence, such as leaving the vehicle with the key in the ignition and\/or the doors or windows open.<\/p>\n

16. SUPER CDW (SCDW)<\/strong>
\nThe client that has acquired the Super CDW, CDW and TP will be reducing the value obligatory deductible by the maximum obligatory deductible in the value of 50.00\u20ac.<\/p>\n

17. WDW \u2013 WINDSCREEN DAMAGE WAIVER<\/strong>
\nThis coverage provides if purchased in the beginning of the rental no charge for windscreen damage.
\nThe present texts reflect the 2RENT Standard Terms and Conditions. It seeks to inform the Renter of the procedures to be adopted in the event of an accident, theft, fire or acts
\nof vandalism. It does not exclude the reading of the 2RENT Standard Terms and Conditions which are obligatory to read.
\nFailure to comply with these obligations shall be the sole responsibility of the renter, even if the latter has subscribed to CDW (Collision Damage Waiver), SCDW (DE \u2013 Deductible Exemption), WDW (Windscreen Damage Waiver) and\/or TP (Theft Protection) clauses.<\/p>\n

18. RETURN OF THE “CHECK-IN” VEHICLE:<\/strong>
\nThe “Check-In” vehicle must be returned by the customer to a 2RENT representative.
\nIf this is not the case, the customer will be responsible for any damage to the vehicle, regardless of whether they have purchased CDW, SDW or TP cover.
\nFailure to comply with the obligations set out in this addendum implies the exclusive liability of the renter, even if they have subscribed to the CDW (Collision Damage Waiver), SCDW (Super Excess Waiver), WDW (Windscreen Damage Waiver) and\/or TP (Theft Protection) clauses.<\/p>\n

19. IMPORTANT WARNINGS:<\/strong>
\nThe rentals end \u2013 On the fixed day by the client. If a prorogation is required, the same must be asked in advance and duly paid for accordingly, otherwise he will be driving without being insured and will be holding the car unduly. Any fees and penalties originated by infringement of the prevailing laws and regulations, are of the client\u2019s own responsibility.<\/p>\n

20. INCLUDED IN THE RENTAL:<\/strong><\/p>\n

Covers<\/strong><\/p>\n

When you hire a car, it includes Third Party Liability Insurance (TPL).<\/p>\n

Third Party Liability Insurance (TPL)<\/strong><\/p>\n

Covers the driver’s civil liability for any injuries and material damage caused to third parties by a motor vehicle accident, depending on the policy. It therefore does not cover any injuries to the driver or damage to the vehicle. This cover is valid if you fulfil all the terms and conditions stipulated in the rental agreement.<\/p>\n

Mileage \/ Kilometers<\/strong><\/p>\n

The mileage of the rental is calculated according to the rate chosen. Check the conditions of your rate while booking.<\/p>\n

It is the sole responsibility of the renter:<\/strong><\/p>\n

To provide the necessary documentation to the police in case of theft, damage to the vehicle or accident involving another person.
\nTo take care of any personal belongings left inside the vehicle during the term of the contract. The company is not responsible for the loss, theft or damage of the belongings. Any damage caused to the belongings will be the sole responsibility of the renter.
\nTo take care of the vehicle’s components or other items in it included, such as jacks, aerials, signalling triangles, safety waistcoats, windscreen wipers, fuel tank covers, luggage covers, etc. Any damage caused to these will be the sole responsibility of the renter.<\/p>\n

21. NOT INCLUDED IN THE RENTAL:<\/strong><\/p>\n

If you want to add extras to your rental, you can request them while booking your reservation or at our counter (subject to availability). Those extras are charged daily, up to a maximum of 10 days (for items such as GPS\/Neverlost, Child Seat, Booster Seat, Additional Driver, WIFI Equipment, etc.). You can also add extra insurances to your booking, such as Super Deductible Reduction (SCDW), Collision Damage Waiver (CDW), Windscreen Damage Waiver (WDW), Tyre Protection, Personal Accident Insurance (PAI), Complementary Roadside Assistance Service (PERS) and Theft, Fire or Acts of Vandalism Protection (TP).<\/p>\n

Any fines received during the rental period or other road expenses are borne by the renter.<\/p>\n

If you return the vehicle outside the station hours, you will be charged an out-of-hours fee of 35.40\u20ac.<\/p>\n

The excess stipulated for the rented vehicle is not included in the rental price. It varies according to the segment hired.<\/p>\n

Collision Damage Waiver (CDW) and\/or Theft, Fire or Vandalism Protection (TP), as standard, may not be included.<\/em><\/p>\n

Collision Damage Waiver (CDW)<\/strong><\/p>\n

By accepting the Collision Damage Waiver (CDW) Clause, you will be liable to pay for the damage caused to the vehicle up to the minimum excess amount. However, even if the renter has subscribed to the CDW Clause, he is always liable to pay for damages resulting of any accidents occurred in situations involving intent or serious negligence such as driving under the influence of alcohol, narcotics or any other substances affecting his capacity for reaction as well as in case of serious breaches of the Highway Code and supplementary legislation in force. It does not cover parts of the car other than the car’s body (such as windows, wheels, interior, roof or chassis) or other costs such as towing, off-road assistance or items inside the vehicle (such as baby seats, GPS devices or personal belongings). This cover is valid if you fulfil all the terms and conditions stipulated in the rental agreement.<\/p>\n

Theft, Fire or Acts of Vandalism Protection (TP)<\/strong><\/p>\n

By accepting the Protection against Theft, Fire or Acts of Vandalism Clause (TP), you will be liable to pay for the damage caused to the vehicle up to the minimum excess amount. Even if the Renter has subscribed to the TP Clause, he is always liable for damages resulting from situations involving the misuse or misappropriation of the vehicle, its usage by an unauthorized additional driver and whenever the Renter acts with intent or serious negligence, such as leaving the vehicle with the key in the ignition and\/or the doors or windows open. We recommend to not left the personal belongings exposed inside the car, as it encourages acts of theft or vandalism.<\/p>\n

22. VEHICLE PICK-UP:<\/strong><\/p>\n

In order to pick up the vehicle, you must present the following documents:<\/strong><\/p>\n

Identification document \/ passport; valid driving licence in the driver’s name (digital driving licences will not be accepted); physical credit card in the driver’s name (with sufficient available funds to cover the amount of the excess to be blocked during the rental period. The credit card must be physical, so we will not accept pre-paid, rechargeable or virtual cards).<\/p>\n

It is the driver’s responsibility to find out what documentation they need before driving in another country (they may need a visa and\/or international driving licence).<\/p>\n

The company is not responsible for any fees charged by your bank for international transactions. The credit card must be activated for international transactions and payments abroad. You will need to know the card’s PIN to pre-authorise the blocking of the excess.<\/p>\n

Flight number indication<\/strong><\/p>\n

Although it is optional, we strongly advise our customers to indicate their flight number, if applicable.<\/p>\n

If it is not provided, in the event of a flight delay we will not be held responsible if your vehicle is not available for pick-up after the stipulated time.<\/p>\n

In the event of a flight delay, please contact us by telephone during office hours.<\/p>\n

Booked vehicle<\/strong><\/p>\n

When booking a vehicle, we provide a suggestion of models that fit into the segment shown, as they are all merely representative, hence the warning “or similar”. The counter staff will provide you with a vehicle according to the category booked. The model of the vehicle to be delivered may differ from what you expected, but it will belong to the same segment, always having similar features such as gearbox, size, engine, etc.).<\/p>\n

When you pick up your car, feel free to ask our staff for further information on how the vehicle’s controls work.<\/p>\n

23. EXCESS AND COVER:<\/strong><\/p>\n

While making your reservation, please note the terms and conditions underlying it.<\/p>\n

2Rent asks for the blocking of an excess (regarding the CDW and TP Covers) for the purposes of picking up the vehicle. This amount differs depending on the segment booked. At the end of the rental period, the amount will be refunded if the conditions have been respected.<\/p>\n

Consult below the amount of the excess for each vehicle group, which includes VAT according to the legal rate in force:<\/p>\n

Group B \u2013 1500.00\u20ac<\/p>\n

Group D \u2013 1750.00\u20ac<\/p>\n

Group I \u2013 3250.00\u20ac<\/p>\n

Group J \u2013 2250.00\u20ac<\/p>\n

Group N \u2013 2250.00\u20ac<\/p>\n

At the end of the rental period, the security deposit will be released if everything is in order. The time it takes to return the amount will depend on your bank, which you should contact if the return is delayed.<\/p>\n

Exchange rate fluctuations and other bank charges, which are unknown to us, cannot be blamed on 2Rent if there is any difference between the amount paid and the amount refunded.<\/p>\n

Maximum obligatory excess reduction<\/strong><\/p>\n

If you want to reduce the amount of the excess, you can subscribe the SCDW Cover, which reduces the maximum obligatory excess to 50.00\u20ac, by paying a daily fee, according to the contracted segment.<\/p>\n

However, even if the renter accepts the SCDW Clause, he is always liable for any accidents occurring in situations involving intent or serious negligence such as driving under the influence of alcohol, narcotics or any other substances affecting his capacity for reaction as well as in case of serious breaches of the Highway Code and supplementary legislation in force.<\/p>\n

Other additional covers available:<\/strong><\/p>\n

Windscreen Damage Waiver (WDW):<\/strong> cover that exempts the customer from damages caused to the windscreen, in case they occur, provided when there is no case of wilful misconduct or gross negligence.<\/p>\n

Tyre Protection:<\/strong> cover that exempts the customer from damage to tyres, in case they occur, provided when there is no intent or serious negligence.<\/p>\n

Personal Accident Insurance (PAI):<\/strong> this cover protects the occupants of the vehicle. It is specially designed to cover medical expenses and possible rescues of passengers in the event of collisions. For more information, please contact us.<\/p>\n

Complementary Roadside Assistance Service (PERS):<\/strong> the Complementary Roadside Assistance Service helps you in the event of an emergency, covering various situations (such as fitting a replacement tyre, the cost of towing in the event of an accident, keys lost or left inside the vehicle, battery failure caused by lights being on for a long period, fuel shortage or change). The maximum cover is set at \u20ac250.00 (for all services provided). Contact us for more information.<\/p>\n

Please note all the policies underlying the cover.<\/p>\n

In the event of damages made to the vehicle or theft, this will be deducted from the excess. In addition, a damage administration fee will always be charged for the purposes of managing the claim. In the event of an accident, you will be responsible for paying a vehicle immobilisation fee, calculated according to the segment of the vehicle and the number of repair days.<\/p>\n

At the end of the rental period, the customer must return to the counter to cancel the blocked excess. This will be refunded to the same card used at the time of payment.<\/p>\n

24. OTHER INFORMATION:<\/strong><\/p>\n

Fuel policy:<\/strong><\/p>\n

The fuel policy practised by 2Rent is “Full to Full”. In other words, we ask to deliver the vehicle with the same amount of fuel as when it was picked up. If the vehicle is returned with fuel missing, you will be charged for the missing fuel.<\/p>\n

Animal transport:<\/strong><\/p>\n

The transport of animals in the rental vehicles is not permitted.<\/p>\n

Cleaning of the vehicle:<\/strong><\/p>\n

2Rent delivers its vehicles in a good state of cleanliness and repair, so we encourage our customers to look after our goods as if they were their own, returning them in a clean condition. If the vehicle is returned in a poor state of cleanliness, a charge will be applied, depending on the degree of dirtiness, ranging from \u20ac12 – \u20ac75.<\/p>\n

Extension of the rental:<\/strong><\/p>\n

The rental ends on the date and time fixed in the contract. If you wish to change this period, you must contact us in advance, subject to payment of the extra amount and availability.<\/p>\n

Late returns:<\/strong><\/p>\n

Our contracts establish a grace period of 59 minutes. If you return the vehicle outside this period, the extra insurance you have taken out will not be valid and you will have to pay a daily fee.<\/p>\n

Changes to the booking:<\/strong><\/p>\n

Any booking can be changed, provided it is made 72 hours before the start date of the rental and requires sending an email to 2RENT, to reservas@2rent.pt , which may imply changes to the price and\/or be subject to payment of fees, calculated according to the type of booking, the date of the change and the applicable rate.<\/p>\n

In the event of a change in the type of vehicle, a change in the price of the booking will apply, depending on the category chosen and the price in force.<\/p>\n

Payments:<\/strong><\/p>\n

Payments via the website: when making a booking via our website you can select one of the following payment methods: Mbway, Multibanco Reference and Credit Card.<\/p>\n

Payments at the counter: The counter staff can only accept the following credit cards for the deposit: MasterCard and Visa (you will need to present a physical card – pre-paid, rechargeable and virtual cards are not accepted).<\/p>\n

Please note that bookings made via the website will only be confirmed once payment has been validated (total amount, including extras and additional cover).<\/p>\n

Cancellation Policy:<\/strong><\/p>\n

Under Article 17 k) of Decree-Law no. 24\/2014, of 14 February, the User (consumer) does not have the right to freely terminate the contract within 14 days. However, any User is free to withdraw or cancel the car hire booking at any time, by emailing reservas@2rent.pt , under the following terms:<\/p>\n