This document (hereinafter simply referred to as \u2018Terms and Conditions\u2019) regulates the general terms and conditions of use of the website you have just accessed, owned by Replacefuture – Rent-a-Car, Lda, as well as the terms and conditions of the driverless car booking services via this website.<\/p>\n
1 Identification of the owner of the website:<\/strong><\/p>\n 1.1 The owner of the website and the owner of the motor vehicles that can be booked through the website is \u2018Replacefuture – Rent-a-Car, Lda.\u2019, with registered office at Estrada de S\u00e3o Gon\u00e7alo 235, Ponta Delgada, and with the NIPC 513459227, hereinafter referred to as \u20182RENT\u2019.<\/p>\n 1.2 User information:<\/strong><\/p>\n E-mail: geral@2rent.pt<\/a> or apoio.cliente@2rent.pt<\/a> ;<\/p>\n Mobile phone: +351 296 248 200 (Call to the national mobile network);<\/p>\n Telephone: +351 296 248 200 (Call to the national fixed network).<\/p>\n 1.3 2RENT has commercial establishments in the following locations:<\/strong><\/p>\n S\u00e3o Miguel Island:<\/p>\n Terceira Island:<\/p>\n Faial Island:<\/p>\n Pico Island:<\/p>\n 1.3.1 2RENT offers a Meet & Greet service at the following locations:<\/p>\n 2. Use of the website<\/strong><\/p>\n 2.1 Use of the website, whether by simple browsing or by establishing a business relationship with 2RENT through its website, gives you the status of User and implies full and unreserved acceptance of all the provisions included in these Terms and Conditions as well as in the Privacy Policy https:\/\/2rent.pt\/en\/politica-de-privacidade\/<\/a>, in force at any time you access the website.<\/p>\n 2.2 These Terms and Conditions apply to all Users of the website, including, without limitation, visitors, clients and others not specifically identified.<\/p>\n 2.3 The contractual proposal regarding the booking of a car without a driver and additional services on the website is directed only at persons of legal age who are of full capacity and can therefore take responsibility for the commitments resulting from the booking.<\/p>\n 2.4 If the User does not agree with these Terms and Conditions, in part or in full, he\/she must not access the website or the functionalities and services associated with it. In particular, any booking made through the website depends on acceptance of these Terms and Conditions, so if the User does not accept them, they will not be able to make bookings through the website.<\/p>\n 2.5. By accepting these Terms and Conditions, the User accepts on their own behalf and\/or on behalf of the organisation they represent (if applicable). By making bookings through our website, the User declares that he\/she is over 18 years of age, guaranteeing that he\/she has full legal capacity for the acts he\/she performs and the necessary powers to make this acceptance. Furthermore, by accepting these Terms and Conditions, the User expressly declares that they will not use the website and the functionalities and services associated with its use for any illegal and\/or illicit purposes.<\/p>\n 2.6 2RENT reserves the right to change these Terms and Conditions at any time and without prior notice, so the User should consult the Terms and Conditions before each use of the website and associated functionalities and services.<\/p>\n 2.7 Without prejudice to the provisions of the previous paragraph, any changes to the Terms and Conditions subsequent to the confirmation of any booking shall not bind the User in relation to that booking. The Terms and Conditions in force on the date of confirmation of each booking shall apply.<\/p>\n 2.8. 2RENT guarantees the security of the account within the expected security measures appropriate to platforms such as the website.<\/p>\n 2.9 2RENT is not responsible for any damage resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, browsing or the provision of services to Users.<\/p>\n 2.10. Under no circumstances may 2RENT and\/or its representatives and employees be held liable for any damage that may arise, even accidentally, from the malfunctioning of the website, in any capacity and for whatever period of time such malfunctioning may last, or for any damage caused by reproduction, use or exploitation.<\/p>\n 2.11. Violation of the provisions of these Terms and Conditions by the User constitutes grounds for termination by 2RENT. In any case, the User’s violation of the provisions of these Terms and Conditions, regardless of whether or not it is terminated, always entitles 2RENT to be compensated for all damages arising therefrom. In addition, 2RENT reserves the right, at its discretion, to terminate the use of the website and its functionalities and services by the User in question, with or without notifying the User.<\/p>\n 3. Customer Registration on the Website<\/strong><\/p>\n 3.1 Mere access to the website is not subject to registration.<\/p>\n 3.2 The data requested for booking purposes is as follows: Name (first and last); email address; telephone contact; country of residence and flight number, the latter being optional.<\/p>\n 3.3 The User is responsible for the veracity, completeness and lawfulness of the data provided, for the purposes of making online bookings, as well as for updating it. In these terms, the User will be solely and exclusively responsible for any false or inaccurate statements they make and, consequently, for compensating 2RENT for any losses it suffers as a result of non-compliance with this provision.<\/p>\n 3.4 All content entered into the account by the User, as well as all activity that takes place therein, is the responsibility of the User, and 2RENT is under no obligation to monitor the content or the (in)fulfilment of any responsibilities of the User, in particular the fulfilment of obligations to other Users or to national authorities.<\/p>\n 4. CHARACTERISTICS OF THE SERVICES<\/strong><\/p>\n 4.1 The website offers car hire services without a driver via online booking.<\/p>\n 4.2 All vehicles available for booking are illustrated with photographs and an indication of their essential characteristics, and are available for booking by Consumers and Professionals alike.<\/p>\n 4.3 2RENT has made every effort to ensure that the information presented on the website is free from typographical errors and, whenever these occur, 2RENT will correct them as soon as possible. Likewise, 2RENT will use its best endeavours to keep the information on services and vehicles on the website up to date.<\/p>\n 4.4 At any time, 2RENT may change, delete or move any information on the website without prior notice, in particular information relating to services, vehicles, prices, promotions, offers and commercial conditions.<\/p>\n 4.5 The User hereby expressly accepts and agrees to the following:<\/p>\n a) The characteristics of the vehicles available for booking and their type are those listed on the website and subsequently on the booking, and are always guaranteed by 2RENT. However, the photographs and the make of the vehicle that appear on the website for each type are merely examples, so the make of the vehicle that will be made available when the service is provided is not guaranteed at the time of booking, which is why there may be non-substantial differences, which do not entitle the User to any modification of the Contract.<\/p>\n b) The User must carefully and fully read the information on the essential characteristics of the vehicles for each type presented and, if in doubt, contact 2RENT for any additional information.<\/p>\n c) Unless otherwise stated, the prices provided on the website are only valid for transactions carried out through the website.<\/p>\n 4.6 The information provided on the website does not dispense with consulting the characteristics and consumer information of these services when they are received by the User and before they are used, and the User should always read the information on recommendations and warnings before using the service, and 2RENT is not responsible for any consequences resulting from not consulting the information.<\/p>\n 5. Price of vehicles and additional services<\/strong><\/p>\n 5.1 The price of 2RENT vehicles and additional services are duly indicated on the website, in Euros, including VAT at the legal rate in force.<\/p>\n 5.2 The prices shown are per category\/type, but may be shown according to other characteristics, which in any case will be duly indicated on the website when making a booking.<\/p>\n 5.3 Although 2RENT endeavours to ensure that all prices shown on the website are correct, errors may occur. If 2RENT detects an error in the price of any of the categories of vehicles or services that you have booked, it will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If 2RENT is unable to contact the User for any reason, the booking will then be cancelled and the amount already paid will be refunded in full within 30 days.<\/p>\n 5.4 The prices shown for each type of vehicle are per day, and the total price is automatically calculated for the number of days selected by the User in the booking summary before it is made.<\/p>\n 5.5 The price shown includes: the days of hire selected, third-party motor insurance and, depending on the rate selected, unlimited mileage. If the rate does not include this unlimited mileage, you will be shown the appropriate price per extra kilometre travelled.<\/p>\n 5.6 If you select extra services, such as: Baby Seat, Booster Seat, WIFI Equipment, GPS\/Neverlost, Additional Driver, Insurance\/Other Protections, Vehicle Delivery and Collection Service, Out of Hours Delivery and Collection, Refuelling Fee, or Airport Service; the amount corresponding to these services will be shown to the User and reflected in the price they will pay at the end of the booking.<\/p>\n 5.7 Whenever there are justifiable reasons, the vehicle may be replaced by another of a higher category, by written agreement with the User and without an increase in the price paid by the customer.<\/p>\n 5.8 If the Customer does not turn up at the 2RENT counter on the date and time indicated on the booking voucher, and provided that they have not given prior notice of their late arrival, 2RENT may disregard the booking and sell the vehicle rental to a third party, for which it cannot be held responsible.<\/p>\n 5.9 The price of hire services is subject to change by 2RENT, without prior notice, up until the moment the User confirms the booking.<\/p>\n 5.10 2RENT may run certain promotions (\u2018Promotions\u2019) and discounts (\u2018Discounts\u2019) on the website, whether or not they are limited in time.<\/p>\n 5.11 The following conditions apply to Promotions and Discounts:<\/p>\n a) In order to benefit from certain Promotions and\/or Discounts, the User may be asked to enter a promotional code (\u2018Promotional Code\u2019);<\/p>\n b) Promotions and Discounts are subject to confirmation of availability;<\/p>\n c) 2RENT reserves the right to cancel Promotions and\/or Discounts or to reject a Promotional Code when the total value of Promotional Codes already used exceeds a certain financial value or when they are used fraudulently (namely, by someone other than the holder\/beneficiary);<\/p>\n d) Benefits, Promotions and Discounts are only valid for bookings made through the website and are not transferable to third parties;<\/p>\n e) In the event of cancellation or non-use of a booking made under a Promotion or Discount, the value of the Promotion or Discount will not be refunded to you, nor will its reapplication to another booking be guaranteed;<\/p>\n f) If the User changes the characteristics and\/or ownership of a booking made within the scope of a Promotion or Discount, he\/she may lose the benefit\/discount granted, and the provisions of paragraph 8 below (cancellations) shall apply in the event of withdrawal;<\/p>\n g) The use of fraudulent mechanisms to obtain Promotions or Discounts makes the User liable in general terms and gives 2RENT the right to choose between (a) the application of the rate without discount and (b) the cancellation of the Contract, without prejudice to the right to be compensated for all damages suffered;<\/p>\n h) 2RENT reserves the right to cancel and\/or change Promotions and Discounts at any time.<\/p>\n 6. PURCHASE AND SALE OF HIRE SERVICES – PROCEDURE AND TERMS OF BUSINESS<\/strong><\/p>\n 6.1 To purchase vehicle hire services, the User must proceed as follows:<\/p>\n a) Select the location, dates and times of pick up and drop off of the vehicle;<\/p>\n b) Category of vehicle required;<\/p>\n c) Associated add-ons.<\/p>\n 6.2 Once the desired services have been selected, the User must select the \u2018Book\u2019 option.<\/p>\n 6.3 In order to finalise the booking, the User must enter the personal details requested.<\/p>\n 6.4 The User will then be informed of the summary of the options selected.<\/p>\n 6.5 The User must then choose the payment method, with the following options available:<\/p>\n ATM reference;<\/p>\n MBWay;<\/p>\n Credit Card (Visa, Mastercard).<\/p>\n 6.6 Before Confirming the Booking, the User undertakes to check the data contained in their summary, confirming the User data provided, the services selected and the payment method, and must go back to the previous steps in order to rectify them if they detect any nonconformity.<\/p>\n 6.7 Before finalising the booking, the User must read the \u2018Terms and Conditions\u2019, inserting the agreement symbol in the box provided, only if they accept them. Acceptance of the \u2018Terms and Conditions\u2019 is an absolute requirement for the transaction to proceed. The User should immediately print and save the Terms and Conditions for future reference.<\/p>\n 7. BOOKING CONFIRMATION AND CONTRACT FORMATION<\/strong><\/p>\n 7.1 After completing the previous steps and reading and confirming acceptance of these Terms and Conditions and the Privacy Notice, the User can finalise their booking.<\/p>\n 7.2 By confirming the booking, the User enters into a sales contract with 2RENT, expressing their full and complete acceptance of the description of the services included in the transaction, the respective prices and these Terms and Conditions, which contain the only provisions applicable between the User and 2RENT.<\/p>\n 7.3 Once the User has confirmed their booking, they will receive an email confirming that their booking has been received by 2RENT (Booking Confirmation email). This email will contain a summary of the information about the booking made, including the services requested, the total price of these services, as well as the payment method selected by the User and the respective deadline (if they have not opted for automatic payment by Credit Card, for example). If any of the information is incorrect, the User must immediately ask 2RENT to change it.<\/p>\n 7.4 Once the total price of the services has been paid, the invoice will be issued and delivered to the User at the end of the contract, with the delivery of the vehicle. Once issued, the invoice cannot be reissued with changes.<\/p>\n 7.5 With the User’s confirmation of the booking, accompanied by the subsequent full payment of the total price of the services, the contract for the purchase and sale of car rental services without a driver is formalised, and the User acquires the right to the rental services contracted from 2RENT, under the terms and conditions described in the respective proof of booking and in the Contract. However, the User will always have to sign a driverless car hire contract with 2RENT when they start using the contracted services, in order to comply with the applicable legislation.<\/p>\n 7.6 Likewise, the User assumes full responsibility for holding and\/or obtaining the necessary documents (such as identification documents, including driving licences, permits, visas and vaccination certificates) for entry into the country and\/or location where they will be using the Rental services, and must inform themselves in good time in this regard. 2RENT assumes no responsibility for refusing to grant visas or entry permits to the User in the country and\/or location where it provides car rental services, in which case the provisions of paragraph 8 below (cancellations) shall apply.<\/p>\n 7.7 The contract between the User and 2RENT will last for the period entered by the customer when making the booking.<\/p>\n 8. CHANGES TO THE BOOKING<\/strong><\/p>\n 8.1 Any booking can be changed, provided that it is made 72 hours before the start date of the rental and requires an email to be sent to 2RENT at reservas@2rent.pt , which may imply changes to the price and\/or be subject to payment of fees, calculated according to the type of booking, the date of the change and the applicable rate.<\/p>\n 8.2 In the event of a change in the type of vehicle, a change in the price of the booking will apply, depending on the category chosen and the price in force.<\/p>\n 9. EXCLUSION OF THE RIGHT TO WITHDRAW FROM THE CONTRACT AND CANCELLATION POLICY<\/strong><\/p>\n 9.1 Under Article 17(k) of Decree-Law no. 24\/2014, of 14 February, the User (consumer) is not entitled to freely withdraw from the contract within 14 days.<\/p>\n 9.2 However, any User is free to withdraw from or cancel the car hire booking at any time by emailing reservas@2rent.pt , under the following terms:<\/p>\n 9.2.1 In the event that the User cancels a paid reservation up to 48 hours before the day of the start of the rental, the amount paid will be refunded, deducting any transaction costs incurred by 2RENT in connection with the operation, such as payment processing fees or bank charges inherent to the transaction;<\/p>\n 9.2.1.1 If you have paid for the booking by ATM or Mbway reference, the amount paid will be refunded directly by IBAN\/Bank Transfer, whose details you will be asked to provide for this purpose;<\/p>\n 9.2.1.2 Returns to be processed 60 days after the date of payment of the booking cannot be made using the same payment method used. You will be asked for your bank details to process the refund;<\/p>\n 9.2.1.3 Refusal to share the bank details set out in 9.2.1.1 and 9.2.1.2 will make it impossible to process a refund.<\/p>\n 9.2.2 If the cancellation is communicated by the Customer less than 48 hours before the start of the service, there will be no refund and the amount will be charged to the compensation due to 2RENT. In addition, once the rental has started, the customer is not entitled to any refund for unused services.<\/p>\n 9.2.3 In the exceptional case, and duly demonstrated by the User, of having to make a cancellation motivated by the imposition of a restrictive measure in the country of origin or country of arrival, 2RENT will issue a voucher with a validity period of 1 (one) year so that it can be used by the User, deducting any transaction costs that have to be incurred by 2RENT with the operation, namely payment processing fees or bank costs inherent in the transaction. At the end of this period without having been used, the price paid will be forfeited in favour of 2RENT as compensation.<\/p>\n 10. Intellectual property<\/strong><\/p>\n 10.1 2RENT is the owner of all intellectual property rights on the website.<\/p>\n 10.2 The contents made available by 2RENT through the website, including, without limitation, texts, images, design, brands, logos, source codes, are protected by intellectual property legislation, and their ownership or licence is held by 2RENT and its suppliers or licensors. As such, its contents, as well as any other elements protected by intellectual property rights, may not be copied, imitated or used, in whole or in part, without the prior written authorisation of 2RENT or the respective holder of the applicable intellectual property right, which the User acknowledges and accepts.<\/p>\n 10.3 The User undertakes not to misuse this content and may not copy, disseminate, use or copy it in any way, and may not use software tools to collect protected content, such as robots, crawlers or other automatic mechanisms.<\/p>\n 10.4 The User shall not copy, translate, disassemble or decompile, or create or attempt to create, by reverse engineering or otherwise, the source code and object code of the Platform, as well as third-party tools and applications and the software associated with its operation, or remove any confidentiality or intellectual property notices.<\/p>\n 10.5 The User undertakes to reimburse 2RENT in full for any compensation, costs or expenses incurred by it as a result of claims of any kind or nature brought against it by third parties, based on the violation of third party rights, in particular intellectual property rights related to the use of content made available, provided or made available through the website and the services associated with it, including for compensation paid to third parties by agreement with them.<\/p>\n 11. Protection of Personal Data<\/strong><\/p>\n 2RENT, as the data controller, respects your privacy. Any and all personal data collected on the website will be kept confidential and will not be sold, communicated or in any way reused by third parties without your authorisation. Any personal data provided to us will be processed in accordance with current legislation, best practice and ensuring all the technical and organisational security measures necessary to protect it. For more information on how we process your personal data, please consult our Privacy Policy https:\/\/2rent.pt\/en\/politica-de-privacidade\/<\/a>.<\/p>\n 12. Liability<\/strong><\/p>\n 12.1 To the maximum extent permitted by law, 2RENT shall only be liable for damage caused by gross negligence or wilful misconduct. 2RENT assumes no liability for the continuous availability of its website, and in particular mobile networks, the Internet and mobile devices. 13. User support and complaints<\/strong><\/p>\n 13.1 Users can send comments, suggestions or complaints to 2RENT by telephone on +351 296 248 200 (national landline), available Monday to Friday from 9am to 1pm and 2pm to 6pm, or by email to apoio.cliente@2rent.pt .<\/p>\n 13.2 2RENT has a physical and online Complaints Book, so if you wish to make a complaint about the service provided to you, you should request the respective Book at one of the Branches or access the website https:\/\/www.livroreclamacoes.pt\/inicio<\/a> .<\/p>\n 14. Alternative dispute resolution<\/strong><\/p>\n 14.1 The provisions of this clause apply exclusively to bookings made to final consumers, as defined in Law no. 24\/96 of 31 July, as amended.<\/p>\n 14.2 2RENT informs you that, under the terms of the Consumer Protection Act, consumer disputes of a low economic value (less than \u20ac5,000.00) are subject to necessary arbitration or mediation, provided that, at the express option of the consumers, they are submitted to an arbitration tribunal attached to legally authorised consumer dispute arbitration centres. Therefore, in the event of a dispute, the end consumer may resort to any of these means, and must be represented by a lawyer or solicitor (or request legal aid, under the terms of the law).<\/p>\n 14.3 Furthermore, under Regulation (EU) 524\/2013 of the European Parliament and of the Council, the User can access the Online Dispute Resolution Platform (ODR) at https:\/\/webgate.ec.europa.eu\/odr\/main\/index.cfm?event=main.home.chooseLanguage<\/a>, where information is provided on the possibility of using it to resolve their disputes.<\/p>\n 14.4 Also available on the Consumer Portal (www.consumidor.pt<\/a>) is information on the Alternative Dispute Resolution bodies available to promote the out-of-court resolution of national and cross-border disputes under Law no. 144\/2015 of 8 September, as amended, when they are initiated by a consumer against a supplier of goods or services and relate to contractual obligations resulting from contracts for the sale or provision of services concluded between an established supplier of goods or services and consumers resident in Portugal and the European Union.<\/p>\n <\/p>\n GENERAL CONDITIONS OF THE VEHICLE HIRE CONTRACT<\/strong><\/p>\n 1. DELIVERY AND RETURN OF THE VEHICLE<\/strong><\/p>\n 1.1 The Client (hereinafter the LESSEE) receives the vehicle in a clean and usable condition. If he\/she considers that this is not the case, he\/she must state so in the “remarks” box of the specific conditions of this contract. Any visible damage to the vehicle must be pointed out in accordance with the joint “check out” record, which forms an integral part of the specific conditions of the contract. The vehicle is also delivered to the LESSEE with the maintenance carried out, with the respective mandatory documentation, equipment and accessories, and the LESSEE undertakes to return it to a 2RENT employee in the same condition in which they received it, in a state of cleanliness that allows it to be inspected, at the place, date and time designated in the specific conditions of this Contract, and the joint check-in record, contained in the aforementioned specific conditions, must be completed.<\/p>\n 1.2 2RENT is not liable to the LESSEE or any third party for the loss, theft, robbery or damage to property left in the vehicle during or after the hire period.<\/p>\n 1.3 The minimum hire period is 1 day (24 hours). The LESSEE shall return the vehicle at the end of the Contract or on the date of its cancellation, unless otherwise agreed, to the 2RENT premises where it was delivered, during office hours, or at a location indicated by 2RENT, failing which the Contract shall be deemed to have been breached. 2RENT allows a grace period of 59 minutes for the return of the vehicle. If the vehicle is not returned on the agreed date\/time, 2RENT reserves the right to charge an additional day’s hire for each day’s delay, plus a daily service charge of 25 per cent of the rate in force.<\/p>\n 1.4 When returning the vehicle, the LESSEE must inspect the vehicle with the 2RENT representative and both sign the “Addendum to the Contract\/Check in”.<\/p>\n 1.5 2RENT offers an “Out of Hours” vehicle return service, the terms of which you must request from the counter where you pick up the vehicle.<\/p>\n 1.8. The LESSEE is responsible for any loss or damage, including theft or robbery of the vehicle, if it is not returned to a 2RENT employee.<\/p>\n 1.9 If the vehicle shows defects, damage or levels of dirt contrary to its prudent and normal use, in particular when it requires 2RENT to carry out an extraordinary and thorough cleaning of the exterior\/interior of the vehicle, instead of a simple and ordinary cleaning, such as would be possible in a self-service manual washing centre, the LESSEE will compensate 2RENT for the respective cost of its repair and\/or extraordinary cleaning, the latter of which may vary between \u20ac12.00 (twelve euros) and \u20ac75.00 (seventy-five euros).<\/p>\n 1.9.1 In the event of damage to the vehicle which does not affect its normal use, 2RENT will charge the amount for its repair in accordance with the estimate requested for this purpose, which will be provided to the LESSEE for subsequent debiting.<\/p>\n 2. USE OF THE VEHICLE<\/strong><\/p>\n 2.1. The rented vehicle may only be driven by those who are expressly and fully identified in the Rental Agreement or in any document attached to it, which as a rule corresponds to the LESSEE, who hold a valid driving licence and identification documents (national ID or passport); and who hold a valid driving licence.<\/p>\n 2.2 The LESSEE is responsible for the vehicle and optional extras during the hire period and until the vehicle is handed over to 2RENT in accordance with the contract.<\/p>\n 2.3 The hire period begins when the LESSEE enters into the vehicle hire agreement and is handed the keys to the vehicle, and ends when 2RENT takes possession of the vehicle and its keys, unless as described in 1.8 applies.<\/p>\n 2.4 The LESSEE undertakes in particular to:<\/p>\n a) Make prudent use of the vehicle, in a lawful manner and for lawful purposes, complying with the Law, in particular the Highway Code, ensuring that the vehicle is locked and with all windows, sunroof or bonnet duly closed and in a safe place when not in use, not leaving any documents relating to it in it, without prejudice to carrying them at all times;<\/p>\n b) Return the vehicle at the end of the rental period, in the same state of use in which it was delivered, with the respective equipment and documents, as well as the fuel level. If the vehicle is returned without the documents, you will be charged the costs of issuing duplicates and a fee for administrative costs as identified in clause 3;<\/p>\n c) Pay the rental price and any resulting charges levied by 2RENT, in particular for repairs to damage to the vehicle caused by you (including accessories such as the vehicle key or certificate), the fuel missing on return, the refuelling fee, extraordinary cleaning, as well as any charges caused by negligence or breach of contract.<\/p>\n 2.5. The LESSEE, under penalty of exclusion from the insurance cover, will not allow the vehicle to be:<\/p>\n a) Driven by a person not identified in the Contract; under the influence of alcohol, narcotics or other similar state of disturbance that reduces their perception and ability to react; 2.6 The LESSEE shall be the sole driver of the hired vehicle, unless an additional driver is indicated in the hire agreement or attached to it. In this case, the LESSEE is responsible for ensuring compliance with these General Conditions by any additional driver or any passenger authorised by him to travel in the vehicle. The LESSEE is also responsible for any costs or charges incurred by 2RENT as a result of non-compliance with these General Conditions by an additional driver or passenger.<\/p>\n 2.7 In order to be covered by existing insurance, all drivers must be named on the hire agreement. Two additional drivers can be insured for a supplement of \u20ac4.50 (four euros and fifty cents) per day and per driver.<\/p>\n 2.8 The LESSEE may not sublease, lend, assign, sell, encumber, pledge, modify or advertise the vehicle, its tools, parts and components and its documents.<\/p>\n 2.9. The LESSEE is also prohibited from using the vehicle in any way that is not permitted, which includes, but is not limited to, the following cases, which are described here by way of example:<\/p>\n a) Drive the vehicle through restricted areas and\/or on roads associated with civil and military aviation use. h) Parking the vehicle in unauthorised or unsuitable places that are susceptible to damage. 2.10. The LESSEE is fully responsible for damage to the interior and exterior parts of the vehicle caused by unauthorised use of the vehicle (in particular in violation of the previous paragraph), in which case the LESSEE will be obliged to pay all costs incurred in restoring the vehicle to the condition it was in before the rental. The LESSEE shall be liable for any damage or loss caused to the vehicle, as well as for the period during which it is immobilised, under the terms of the price list in force.<\/p>\n 2.11. The LESSEE is exclusively responsible for any fines, ancillary sanctions, fines and other penalties that the Courts and Administrative Authorities set, following administrative offence and criminal proceedings, arising from the use of the vehicle during the rental period.<\/p>\n 2.12. The vehicle may only be driven on the island where it has been hired, unless previously authorised in writing by 2RENT.<\/p>\n 2.13. The Contract will be automatically terminated if the vehicle is used in conditions that constitute a breach of the Contract, and 2RENT has the right to recover the vehicle at any time and by any means, without the need for prior notice, the respective charges being the sole responsibility of the Customer, without prejudice to any compensation legally or contractually due to 2RENT or third parties, if applicable.<\/p>\n 3 – PRICES, DEADLINES AND PAYMENTS<\/strong><\/p>\n 3.1. The price is determined by the rate in force for the vehicle category and must be paid in advance.<\/p>\n 3.2 Payment is made by credit card or debit card, Mbway and\/or ATM reference; cash payments are not accepted.<\/p>\n 3.3 2RENT reserves the right to cancel the delivery of the vehicle in the event of doubts about the customer’s financial capacity, previous default situations or serious incidents with 2RENT.<\/p>\n 3.4 To extend the rental, the LESSEE must go to a 2RENT branch in good time to update the contract and settle the remaining rental days. If the Contract cannot be extended for any reason, the LESSEE must return the vehicle to the station on the agreed date and time.<\/p>\n 3.4.1 No Contract may be extended by telephone or by any other means of electronic communication. Under no circumstances may the amount deposited as a deposit when the initial contract was signed be used to extend the contract. Therefore, if the Contract is extended, the LESSEE must make an additional payment for said extension.<\/p>\n 3.4.2 When requesting an extension of the Contract, it may be necessary, depending on the initial conditions of the Contract, to draw up a new Contract, at which point the current Contract will be considered terminated.<\/p>\n 3.5. The Customer undertakes to pay\/charge 2RENT in addition to the rental price:<\/p>\n a) The security deposit\/excess due for hire, in accordance with the rate in force at the time of hire, as stipulated in paragraphs 3.6 and 3.7 below of this clause;<\/p>\n b) Additional services:<\/p>\n Baby seat for a daily fee of \u20ac5.00 (five euros); d) Judicial\/extrajudicial expenses, fines\/pecuniary penalties, whatever their nature, arising from the violation of a legal rule attributable to the LESSEE during the rental period, provided that 2RENT, whenever notified by any judicial, extrajudicial or administrative entity, regarding the violation committed by the LESSEE, informs the LESSEE in a timely manner, guaranteeing the possibility for the LESSEE to present its defence;<\/p>\n e) An administrative fee of \u20ac20.00 (twenty euros) plus VAT at the legal rate in force, if 2RENT is notified by the competent authorities, as a result of an administrative offence or the commission of an illegal act by the LESSEE, to identify the driver;<\/p>\n f) A fee of \u20ac25.85 (twenty-five euros and eighty-five cents) plus VAT at the legal rate in force, for opening administrative proceedings in the event of an accident, or for travelling in the event of a breakdown\/technical assistance;<\/p>\n g) An administrative fee of \u20ac21.55 (twenty-one euros and fifty-five cents) plus VAT at the legal rate in force, for the service of refuelling the vehicle, whenever it is returned, at the end of the rental period, with a lower fuel level than on the date of delivery, as well as the amount due for refuelling the fuel tank;<\/p>\n h) Expenses and costs incurred by 2RENT in order to obtain compliance by the LESSEE with the provisions of the Contract, namely the collection of amounts owed by the LESSEE to 2RENT, under the terms of the law, such as post office expenses, lawyers’ fees, court costs, duly documented and presented to the LESSEE;<\/p>\n i) An administrative fee of \u20ac60.00 (sixty euros) plus VAT at the legal rate in force, if 2RENT has to request duplicates of vehicle\/motorbike documents that are destroyed, suffer abnormal deterioration, or are lost by any means;<\/p>\n j) The amount of \u20ac200.00 (two hundred euros) plus VAT at the legal rate in force, in the event of the destruction and\/or abnormal deterioration of the vehicle key. If the vehicle key is lost or stolen, you will be charged an amount according to the make and model of the vehicle, a quote for which will be submitted in advance, once the key is identified, implying the complete replacement of the lock system;<\/p>\n k) A variable amount between \u20ac12.00 (twelve euros) and \u20ac75.00 (seventy-five euros) plus VAT at the legal rate in force, in the event of the need for extraordinary cleaning or sanitisation of the vehicle, as well as the amount corresponding to the daily rental rate for each day that the vehicle cannot be rented because it is being cleaned or sanitised;<\/p>\n m) Towage costs incurred under the terms of 4.2. of these general conditions.<\/p>\n 3.6. In order to guarantee the fulfilment of the obligations arising from the Contract, the LESSEE shall provide a security deposit for the amount referred to in the specific conditions, corresponding to the value of the excess applicable to the type of vehicle rented, on a credit card held by the LESSEE, expressly authorising 2RENT to debit the amounts due for all costs incurred with the rental and related charges, in particular the cost of repairing damage and\/or breakdowns, provided that this is duly demonstrated and passed on to the customer, by presenting the police report, if available, or an amicable statement, photographs of the damage and the respective repair estimate, as well as documents supporting the costs.<\/p>\n 3.7. The security deposit will be refunded after the vehicle has been returned to 2RENT, within a maximum of 15 days, and after the contractual amounts due have been settled, if the vehicle does not show any non-conformity. If there are any non-conformities, such as damage or breakdown, the security deposit will be withheld until a technical assessment has been carried out with a view to budgeting for the repair and possible withholding, under the terms of the previous paragraph. If there are any outstanding amounts, in particular those relating to repairs of damage and\/or malfunctions, under the terms of the previous paragraph, 2RENT will use the security deposit, in whole or in part, to pay for them, without prejudice to making a legal claim for the amount still owed.<\/p>\n 4 – MAINTENANCE AND REPAIR, FUEL<\/strong><\/p>\n 4.1 If the LESSEE detects any technical problem with the vehicle\/motorcycle, they must immobilise it immediately and contact 2RENT via 24-hour roadside assistance (+351) 910 860 310 or (+351) 962 376 766.<\/p>\n 4.2. Towage costs due to misuse or unauthorised use of the vehicle by the LESSEE, in particular as a result of a breach of the provisions of 2.9 of these clauses, or damage caused to the vehicle by the LESSEE, duly demonstrated, shall be the LESSEE’s responsibility.<\/p>\n 4.3. The vehicle is delivered to the Client with a full or partially full fuel tank, in accordance with the “Fuel out” entry in the specific terms of this contract, and must be returned to the Lessor with the same level as it had at the time of delivery (“Fuel In” entry), failing which the cost of the missing fuel will be charged, plus the refuelling service fee, in accordance with clause 3.<\/p>\n 4.4 In the event of incorrect fuel being introduced, the LESSEE shall be liable for the cost of transporting the vehicle to a suitable place for repair, full fuel replacement, dismantling and washing the tank and other associated repairs, in the amount indicated in clause 3.5 al. o).<\/p>\n 5 – INSURANCE<\/strong><\/p>\n 5.1. The LESSEE and\/or authorised driver of the vehicle is insured by a motor insurance policy covering civil liability limited to a maximum amount of \u20ac50 million. a) Contact 2RENT immediately, preferably after the event has occurred, or no later than 24 hours after the event, via 24-hour travel assistance (+351) and then report it to the authorities (+351) 112; 5.3 The LESSEE may, prior to signing this Agreement, take out insurance with different types of cover, which will allow the LESSEE to reduce its liability in the event of an accident involving damage caused by the LESSEE to the rented vehicle, under the terms of the following paragraphs.<\/p>\n 5.4 The identification of the different types of insurance, coverages, exclusions and associated deductibles are set out in the following in force:<\/p>\n 5.4.1 Insurance \/ cover:<\/p>\n 5.4.2 Excess: In the event of an accident, the LESSEE is responsible for paying an excess for each occurrence, up to the maximum amount provided for each group, the amounts of which are available in the following Insurance and Excess Table in force:<\/p>\n 5.5 In the event of an accident, even with the submission of a DAAA (Friendly Declaration of Automobile Accident), the LESSEE is liable to pay for the damage caused to the vehicle up to the maximum amount of the excess in force during the period of the Contract, unless the liability is assumed by a third party.<\/p>\n 5.6. Only the LESSEE and\/or authorised drivers will benefit from the excess reduction services; failure to comply with this provision shall result in the total cancellation of the cover provided in this article, and the provisions of this article shall also be null and void in the event of breakdown, accident, damage and\/or use in conditions not permitted, caused by intent or fraud, negligence, drunkenness, drug use or failure by the LESSEE and\/or driver to comply with all the general rental conditions and the rules of the Highway Code and other applicable legislation, and the insurance cover shall also be cancelled if the LESSEE fails to return the vehicle keys to 2RENT in the event of theft and\/or robbery.<\/p>\n 5.7 In the event of an accident due to speeding, negligence, driving under the influence of alcohol, narcotics or the consumption of any product that impairs driving ability, the LESSEE will be responsible for all repair costs and compensation corresponding to the time the accident vehicle is paralysed (payment of these days according to the category of vehicle rented and the rate in force), even if an excess reduction service has been contracted.<\/p>\n 6. PERSONAL DATA<\/strong><\/p>\n 6.1 In accordance with the provisions of personal data protection legislation, 2RENT, in its capacity as data controller, will process the LESSEE’s personal data (identification data, contact details, for payment purposes and vehicle geolocation) for the following purposes, based on the legal grounds indicated:<\/p>\n 6.1.1. on the basis of the performance of the rental contract: management of the contractual relationship, for the purposes of administrative management, management of invoicing, collections and payments, including recovery of disputed credit, response to requests for contact and clarification, management of complaints.<\/p>\n 6.1.2. on the basis of compliance with legal duties, namely the provisions of the Regime for Access to and Exercise of the Activity of Renting Passenger Vehicles without a Driver, as well as for the management of motor vehicle civil liability insurance.<\/p>\n 6.1.3 On the basis of the data subject’s consent: sending newsletters with marketing and promotional communications, information on campaigns, news, congratulations.<\/p>\n 6.2 The provision of personal data necessary for the execution of this Contract and the fulfilment of legal duties is a necessary requirement for the conclusion and execution of this Contract. If the LESSEE does not provide them, the contract will not be concluded and 2RENT will not fulfil its request.<\/p>\n 6.3 The Data Subject’s personal data will be kept for the period necessary to fulfil each of the purposes identified in paragraphs 6.1.1 and 6.1.2 of this Clause, after which it will be deleted. Without prejudice to the aforementioned period, 2RENT may have to keep some personal data for longer in order to comply with the legal deadlines to which it is obliged. The period for keeping personal data for the purpose set out in paragraph 6.1.3 of this clause will be 2 years.<\/p>\n 6.4 Your personal data may be transmitted to the following organisations for the purposes indicated:<\/p>\n 6.4.1 Administrative, judicial, police and\/or other competent authorities, for the purposes of complying with their legal obligations, such as Courts and criminal police bodies, motorway concessionaires and parking management companies;<\/p>\n 6.4.2 Legal representatives, courts and any judicial or administrative authority, based on their legitimate interest and for the purposes of representing, declaring, exercising or defending rights in judicial or administrative proceedings;<\/p>\n 6.4.3 Tax Authority, for the purposes of complying with legal obligations;<\/p>\n 6.4.4 ARAC (Associa\u00e7\u00e3o dos Industriais de Aluguer de Autom\u00f3veis sem Condutor), for inclusion in the database of non-compliant customers.<\/p>\n 6.5. The LESSEE has the right, under the terms of the legislation, to request from 2RENT access to personal data concerning him\/her, as well as its rectification or erasure, and the limitation of processing with regard to the data subject, or the right to object to processing, as well as the right to data portability by registered letter to Replacefuture, Rent-a-Car, Lda, with the NIPC 513459227, headquartered at Estrada de S\u00e3o Gon\u00e7alo n.\u00ba 235, 9500-110 Ponta Delgada, S\u00e3o Miguel Island, Azores, Portugal. The data subject has the right to lodge a complaint with the National Data Protection Commission.<\/p>\n 6.6 For the purposes of complying with the request to exercise the rights in the previous paragraph, 2RENT, in the event of reasonable doubt as to the identity of the natural person submitting the request, may request that additional information be provided that is necessary to confirm the identity of the data subject.<\/p>\n 6.7. For the purposes of concluding the contract, managing the contractual relationship, in particular, the steps taken prior to the formation of the contract and the declaration of negotiating intent, as well as the pursuit of 2RENT’s legitimate interests, the LESSEE authorises 2RENT, by means of a specific declaration on the subject, to make physical and\/or digital reproductions of the citizen’s card\/passport, as well as the driving licence, and to keep the respective reproductions for the time strictly necessary for the purposes in question or, if they do not authorise the copying of the ID card, the LESSEE must make the document in question available to 2RENT so that the data necessary for the performance of this Contract can be collected.<\/p>\n 7 – FINAL PROVISIONS<\/strong><\/p>\n 7.1 Under the terms of Law no. 144\/2015 of 8 September, the consumer LESSEE may also resort to the Alternative Dispute Resolution Entities available at www.consumidor.gov.pt, namely the Consumer Conflict Arbitration Centre.<\/p>\n 7.2 2RENT has a physical and online Complaints Book, in accordance with the law, and customers can send their complaints directly to the following email address apoio.cliente@2rent.pt<\/a> as well as to the AMT address: reclamacoes@amt-autoridade.pt<\/a>.<\/p>\n 7.3 The LESSEE accepts and is aware of these General Conditions, explained in good time and sent in advance by 2RENT at the time of booking.<\/p>\n YOU DECLARE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS & CONDITIONS, INCLUDING THE GENERAL RENTAL CONDITIONS, AS WELL AS THE POLICIES ASSOCIATED WITH THEM, AND THAT YOU HAVE HAD THE OPPORTUNITY TO SEEK INDEPENDENT LEGAL ADVICE BEFORE ACCEPTING THEM. YOU FURTHER ACKNOWLEDGE THAT THIS IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND 2RENT, WHICH SUPERSEDES ANY PRIOR PROPOSAL OR AGREEMENT, WRITTEN OR ORAL, AND ANY OTHER COMMUNICATION BETWEEN YOU AND 2RENT RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.<\/p>\n Terms and Conditions updated on May 26th 2024.<\/p>\n","protected":false},"excerpt":{"rendered":" This document (hereinafter simply referred to as \u2018Terms and Conditions\u2019) regulates the general terms and conditions of use of the website you have just accessed, owned by Replacefuture – Rent-a-Car, Lda, as well as the terms and conditions of the driverless car booking services via this website. 1 Identification of the owner of the website: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-379","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n\n
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\n12.2 2 2RENT’s civil liability, arising from the obligations assumed towards the User, is guaranteed by civil liability insurance taken out with Tranquilidade – Companhia de Seguros, S.A., under policy no. 004830299, in the amount of EUR 7 750 000. 00, under the terms and with the exclusions established in the applicable legislation.<\/p>\n
\nb) Used to push\/pull any vehicle or any other object with or without wheels; sporting events\/trainings\/recognitions of any kind, official or not; transport in breach of the Law, in particular the provisions of the Single Motor Vehicle Document;<\/p>\n
\nb) Driving on unpaved roads, or on paved roads with serious deficiencies that could cause damage to the underside of the vehicle.
\nc) Driving in places that are not suitable for public transport, such as beaches, car circuits, forest paths, private roads, dirt roads, gravel roads or roads\/paths that are not suitable for car traffic, regardless of the absence of signs or indications from technological equipment (e.g. GPS).
\nd) Acting negligently with regard to the information transmitted on the instrument panel or warning signs of the rented vehicle\/motorbike and which the Customer claims to be aware of when signing the Rental Agreement.
\ne) Transporting goods or animals, and especially dangerous, flammable and\/or harmful substances for the vehicle and its occupants.
\nf) Carrying more people or luggage than is authorised for the vehicle.
\ng) Carrying luggage or any other item on the roof of the vehicle without authorisation from the Lessor, even using a device of its own.<\/p>\n
\ni) Any type of manipulation or intervention in the vehicle.
\nj) Leaving objects in sight in the vehicle that could be stolen with consequent damage to the vehicle.
\nk) Dirtying the interior of the vehicle beyond the normal and careful use of the vehicle.
\nl) Smoking inside the vehicle.
\nm) Driving the vehicle outside the geographical limits established in the particular conditions, referring to the station of origin of the hire.
\nn) Use the vehicle after the end of the hire period.
\no) Use the vehicle for learning to drive, under any circumstances, and\/or teaching any special driving skills.<\/p>\n
\nBooster seat for a daily fee of \u20ac3.01 (three euros and one cent);
\nWIFI equipment for a daily fee of \u20ac4.50 (four euros and fifty cents);
\nGPS\/Neverlost for a daily fee of \u20ac7.50 (seven euros and fifty cents);
\nAdditional Driver for a daily fee of \u20ac4.50 (four euros and fifty cents).
\nc) Damages or repair costs caused by you, when you are responsible under the law, namely due to collision, overturning, theft or robbery of the vehicle (calculated in accordance with the repair budget previously submitted) and its immobilisation (calculated in accordance with the daily rate for the type of vehicle rented, in accordance with the price list in force at the time), as well as hospitalisation expenses and medical assistance for the driver and passengers, if applicable, which are duly documented and presented to the client, and the LESSEE’s liability, if the vehicle has been used in accordance with the conditions set out in the Contract, may be limited if an excess reduction service is contracted in advance.<\/p>\n
\n5.2 In the event of an accident, theft, robbery or fire, even partial, the LESSEE will protect the interests of 2RENT and the Insurance Company, and must adopt the following procedures, except in duly justified cases of force majeure:<\/p>\n
\nb) Fill in the Friendly Accident Statement, describing the circumstances in which the accident occurred, the date, time, place, name and address of witnesses, the owner and driver of the other vehicle (third party) involved and the registration number, make, insurance company and policy number of said third party vehicle, under penalty of being liable for payment up to the maximum amount of the excess in force.
\nc) Not to leave the scene of the accident, theft, robbery and\/or fire before the authorities arrive, failing which the LESSEE will be charged for all the damage resulting from the accident, and the cover provided by any excess reduction service contracted will have no effect in the event of non-compliance with this clause.<\/p>\n\n
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