Only the contract holder and an additional driver (depending on the contracted conditions) can drive the vehicle.
The minimum age to drive a rental car is 18 years old, hence you have a driving licence.
The minimum rental period is 1 day. Any fraction of the day, either at the beginning or at the end of the rental, is considered a full day.
In the event of an accident, you must:
• Remain calm and call the competent authorities to report of the occurrence.
• Contact 2RENT immediately and explain what happened.
• Follow the authorities’ instructions and deliver all documentation related to the accident (DAAA and report) at the corresponding station. If you do not report the occurrence of the accident at the time of its occurrence, this action may result in the driver being held responsible for not knowing the facts of the occurrence.
In the event of a breakdown or problem with the vehicle, you must:
• Signal the stop with the triangle and wear the reflective vest.
• Contact 2RENT immediately so that the necessary measures are taken, namely the replacement of the broken-down vehicle.
No. All the vehicles present in our fleet only require the license of Light Passengers (Category B).
You must present the following physical documents when picking up the vehicle:
– Valid passport or physical identification card (ID or CC);
– Valid physical driving licence (digital documents will not be accepted);
– Reservation voucher;
– Physical credit card in the main drivers name (with sufficient funds available to cover the amount of the deposit to be blocked during the hire period. The credit card must be physical, so no pre-paid, rechargeable or virtual cards will be accepted).
This procedure is subject to the availability of the station and only works if the request is made in advance, which always needs to be confirmed by 2Rent. For returns outside the station’s opening hours it will be applied a fee of €35.40.
Yes. Check that the condition of the vehicle corresponds to the report drawn up by the 2Rent employee. If you find any defects that are not listed, contact the rental desk to update the contract. We recommend you to take photographs of the defect(s) and keep them until the end of the rental period.
When you pick up your car, feel free to ask our staff for further information on how the vehicle’s controls work.
Yes. While booking the vehicle you will be presented with a list of extras and additional cover that you can select.
In addition, when you pick up the car at the station, you can purchase other extras and/or additional cover at the counter that were not included in the original booking request.
If any of this equipment is lost, damaged or stolen, you will have to pay a replacement fee. Please note: counter staff are not trained to install the child booster seat (nor are they allowed to). You will have to do this by yourself.
A minimum time period of 1 hour is established between the act of renting the vehicle and its use.
Payments via website: While making a reservation through our website you can choose between the following payment methods: Credit Card, Mbway and Multibanco Reference.
Over-the-counter payments: Counter staff can only accept the following credit cards for the deposit: MasterCard and Visa (you need to present a physical card – prepaid, rechargeable and virtual cards are not accepted).
Please note that reservation made through the website will only be confirmed once the payment has been validated (total amount including extras and additional cover).
When booking your vehicle, we provide a suggestion of models that fit into the segment shown, as they are all merely representative, hence the warning “or similar”. The counter staff will provide you with a vehicle according to the category booked. The model of the vehicle to be delivered may differ from what you expected, but it will belong to the same segment. It will always have similar features, such as gearbox, size, engine, etc
You will receive a confirmation email at the email address provided during the booking process. If this does not happen, please contact our team at reservas@2rent.pt
Please check the rate to see which insurances are included.
Third Party Liability Insurance is included in all rates, however, depending on the rate selected, other coverages may be included.
In addition to the insurance(s) included, you can add others to your booking, which are listed when you select the vehicle.
Yes, however, you must request the cancellation of the reservation up to 48 hours before the date of pick up of the vehicle in order to receive a full refund of the amount charged. If you cancel your booking less than 48 hours in advance, the amount paid will not be refunded.
The User is free to withdraw or cancel the car hire reservation at any time by emailing reservas@2rent.pt , under the following terms:
2Rent asks for the blocking of an deposit on credit card (regarding the CDW and TP Covers) for the purposes of picking up the vehicle. This amount differs depending on the segment booked. At the end of the rental period, the amount will be refunded if the conditions have been respected.
Consult below the amount of the excess for each vehicle group, which includes VAT according to the legal rate in force:
Group B – 1500.00€
Group D – 1750.00€
Group I – 3250.00€
Group J – 2250.00€
Group N – 2250.00€
At the end of the rental period, the security deposit will be released if everything is in order. The time it takes to return the amount will depend on your bank, which you should contact if the return is delayed.
Exchange rate fluctuations and other bank charges, which are unknown to us, cannot be blamed on 2Rent if there is any difference between the amount paid and the amount refunded.
The credit card must be in the main driver’s name.
Deposit reduction
If you want to reduce the amount of the deposit, you can subscribe the SCDW Cover, which reduces the maximum obligatory deposit to 50.00€, by paying a daily fee, according to the contracted segment.
However, even if the renter accepts the SCDW Clause, he is always liable for any accidents occurring in situations involving intent or serious negligence such as driving under the influence of alcohol, narcotics or any other substances affecting his capacity for reaction as well as in case of serious breaches of the Highway Code and supplementary legislation in force.
Please consult the conditions associated to the selected rate.
The rental ends on the date and time set out in the contract. If you wish to change this period, you must contact us in advance, which is subject to the payment of the extra amount and availability.
Our contracts establish a grace period of 59 minutes. If you return the vehicle outside this period, the extra insurance contracted will not be valid and you will have to pay a daily rate.
No, however, 2RENT delivers its vehicles in a clean and well-kept condition, so we encourage our customers to take care of our goods as if they were their own, returning them in good clean conditions. If the vehicle is returned in a poor state of cleanliness, a fee will be applied, according to the degree of dirt, which varies between €12 – €75.
Yes. Despite the fuel policy practiced by 2RENT being “Full to Full”, in the case of returning the vehicle with missing fuel, you will be charged the cost corresponding to the missing supply.
You can present your complaint via email to apoio.cliente@2rent.pt , by filling in the contact form present in Customer Support or through the Online Complaints Book. The 2RENT department will analyze the complaint and clarify any questions.
If you need to contact us regarding any object left inside our vehicles, you can do so. However, we do not accept any liability for objects left in the vehicle during and/or at the end of the rental.
General Conditions:
1. Minimum rental
One day (part of a day, either at the start or end of the rental, is considered a rental day in each case).
2. Age (minimum)
18 years.
3. Cancellations
For confirmed rentals must be made at least 48 hours before the date of starting. If you cancel your booking less than 48 hours in advance, the amount paid will not be refunded.
The amount paid will be returned using the same payment method used, with the exception of payments made by Multibanco and Payshop, where refunds to customers will be made directly by IBAN/Transfer.
Exceptionally, your data may be requested for the purpose of making returns via IBAN/Bank transfer for other payment methods available.
If you cancel your reservation less than 48 hours in advance, the amount paid will not be refunded.
4. Bookings
The rental date (Delivery and collection dates, etc., are binding).
5. Payment
The minimum deductible is stated on the total cost of renting days and extra fees.
6. Documents and equipment
The car is delivered with sealed speedometer. Normal tools, one spare wheel, five tires duly marked and without visible defects and car licence.
7. Maintenance
The client is responsible for the good use and maintenance of the car and undertakes moreover to check the oil, the battery, the fire pressure, the water level at the radiator.
8. Rental ends on the day fixed and indicated in the contract signed by the client. The car is to be returned in the same conditions as delivered apart from normal wear. If the clients desire to change the contracted rental term, he must obtain the necessary approval from the company at least three days before the original contracted date of return.
9. Damages
All cars are delivered in perfect conditions. The damage in the car not caused by a normal wear is the responsibility of the driver. Any damage caused by shock at the interior part of the vehicle, aluminium wheel and drain plugs will be the responsibility of the customer.
10. Accidents
In case of accidents, the client must inform the rental Firm by telephone (confirming by letter) within 24 hours and also undertakes to have the case immediately investigated by competent authorities.
11. General Rules
The client is obligated to use the car personally and tought to respect the laws in the countries where he is travelling.
12. Paid by the renter
Petrol, garaging and washing during rental period. Also, all fines during rental.
13. Insurance
The rental price includes unlimited coverage of public liability until agreed amount.
14. COLLISION DAMAGE WAIVER (CDW)
The Renter is responsible for any damage caused to the 2RENT vehicle as the result of an accident.
The Renter may accept the Collision Damage Waiver (CDW) Clause by paying an additional charge, in which case he will only be liable up to the minimum excess amount for damage to the vehicle.
However, even if the Renter accepts the CDW Clause, he is always liable for any accidents occurring in situations involving intent or serious negligence such as driving under the influence of alcohol, narcotics or any other substances affecting his capacity for reaction as well as in case of serious breaches of the Highway Code and supplementary legislation in force.
15. THIEF, FIRE OR ACTS OF VANDALISM – (TP)
In the event of the theft of a 2RENT vehicle or of parts thereof, fire or acts of vandalism, the renter shall be responsible for all damages caused.
The Renter may accept the Theft Protection (TP) Clause by paying an additional charge, in which case he is no longer obliged to pay for all damages over and above the minimum excess.
Even if the Renter has subscribed to the TP Clause, he is always liable for damages resulting from situations involving the misuse or misappropriation of the 2RENT vehicle, its usage by an unauthorized additional driver and whenever the Renter acts with intent or serious negligence, such as leaving the vehicle with the key in the ignition and/or the doors or windows open.
16. SUPER CDW (SCDW)
The client that has acquired the Super CDW, CDW and TP will be reducing the value obligatory deductible by the maximum obligatory deductible in the value of 50.00€.
17. WDW – WINDSCREEN DAMAGE WAIVER
This coverage provides if purchased in the beginning of the rental no charge for windscreen damage.
The present texts reflect the 2RENT Standard Terms and Conditions. It seeks to inform the Renter of the procedures to be adopted in the event of an accident, theft, fire or acts
of vandalism. It does not exclude the reading of the 2RENT Standard Terms and Conditions which are obligatory to read.
Failure to comply with these obligations shall be the sole responsibility of the renter, even if the latter has subscribed to CDW (Collision Damage Waiver), SCDW (DE – Deductible Exemption), WDW (Windscreen Damage Waiver) and/or TP (Theft Protection) clauses.
18. RETURN OF THE “CHECK-IN” VEHICLE:
The “Check-In” vehicle must be returned by the customer to a 2RENT representative.
If this is not the case, the customer will be responsible for any damage to the vehicle, regardless of whether they have purchased CDW, SDW or TP cover.
Failure to comply with the obligations set out in this addendum implies the exclusive liability of the renter, even if they have subscribed to the CDW (Collision Damage Waiver), SCDW (Super Excess Waiver), WDW (Windscreen Damage Waiver) and/or TP (Theft Protection) clauses.
19. IMPORTANT WARNINGS:
The rentals end – On the fixed day by the client. If a prorogation is required, the same must be asked in advance and duly paid for accordingly, otherwise he will be driving without being insured and will be holding the car unduly. Any fees and penalties originated by infringement of the prevailing laws and regulations, are of the client’s own responsibility.
20. INCLUDED IN THE RENTAL:
Covers
When you hire a car, it includes Third Party Liability Insurance (TPL).
Third Party Liability Insurance (TPL)
Covers the driver’s civil liability for any injuries and material damage caused to third parties by a motor vehicle accident, depending on the policy. It therefore does not cover any injuries to the driver or damage to the vehicle. This cover is valid if you fulfil all the terms and conditions stipulated in the rental agreement.
Mileage / Kilometers
The mileage of the rental is calculated according to the rate chosen. Check the conditions of your rate while booking.
It is the sole responsibility of the renter:
To provide the necessary documentation to the police in case of theft, damage to the vehicle or accident involving another person.
To take care of any personal belongings left inside the vehicle during the term of the contract. The company is not responsible for the loss, theft or damage of the belongings. Any damage caused to the belongings will be the sole responsibility of the renter.
To take care of the vehicle’s components or other items in it included, such as jacks, aerials, signalling triangles, safety waistcoats, windscreen wipers, fuel tank covers, luggage covers, etc. Any damage caused to these will be the sole responsibility of the renter.
21. NOT INCLUDED IN THE RENTAL:
If you want to add extras to your rental, you can request them while booking your reservation or at our counter (subject to availability). Those extras are charged daily, up to a maximum of 10 days (for items such as GPS/Neverlost, Child Seat, Booster Seat, Additional Driver, WIFI Equipment, etc.). You can also add extra insurances to your booking, such as Super Deductible Reduction (SCDW), Collision Damage Waiver (CDW), Windscreen Damage Waiver (WDW), Tyre Protection, Personal Accident Insurance (PAI), Complementary Roadside Assistance Service (PERS) and Theft, Fire or Acts of Vandalism Protection (TP).
Any fines received during the rental period or other road expenses are borne by the renter.
If you return the vehicle outside the station hours, you will be charged an out-of-hours fee of 35.40€.
The excess stipulated for the rented vehicle is not included in the rental price. It varies according to the segment hired.
Collision Damage Waiver (CDW) and/or Theft, Fire or Vandalism Protection (TP), as standard, may not be included.
Collision Damage Waiver (CDW)
By accepting the Collision Damage Waiver (CDW) Clause, you will be liable to pay for the damage caused to the vehicle up to the minimum excess amount. However, even if the renter has subscribed to the CDW Clause, he is always liable to pay for damages resulting of any accidents occurred in situations involving intent or serious negligence such as driving under the influence of alcohol, narcotics or any other substances affecting his capacity for reaction as well as in case of serious breaches of the Highway Code and supplementary legislation in force. It does not cover parts of the car other than the car’s body (such as windows, wheels, interior, roof or chassis) or other costs such as towing, off-road assistance or items inside the vehicle (such as baby seats, GPS devices or personal belongings). This cover is valid if you fulfil all the terms and conditions stipulated in the rental agreement.
Theft, Fire or Acts of Vandalism Protection (TP)
By accepting the Protection against Theft, Fire or Acts of Vandalism Clause (TP), you will be liable to pay for the damage caused to the vehicle up to the minimum excess amount. Even if the Renter has subscribed to the TP Clause, he is always liable for damages resulting from situations involving the misuse or misappropriation of the vehicle, its usage by an unauthorized additional driver and whenever the Renter acts with intent or serious negligence, such as leaving the vehicle with the key in the ignition and/or the doors or windows open. We recommend to not left the personal belongings exposed inside the car, as it encourages acts of theft or vandalism.
22. VEHICLE PICK-UP:
In order to pick up the vehicle, you must present the following documents:
Identification document / passport; valid driving licence in the driver’s name (digital driving licences will not be accepted); physical credit card in the driver’s name (with sufficient available funds to cover the amount of the excess to be blocked during the rental period. The credit card must be physical, so we will not accept pre-paid, rechargeable or virtual cards).
It is the driver’s responsibility to find out what documentation they need before driving in another country (they may need a visa and/or international driving licence).
The company is not responsible for any fees charged by your bank for international transactions. The credit card must be activated for international transactions and payments abroad. You will need to know the card’s PIN to pre-authorise the blocking of the excess.
Flight number indication
Although it is optional, we strongly advise our customers to indicate their flight number, if applicable.
If it is not provided, in the event of a flight delay we will not be held responsible if your vehicle is not available for pick-up after the stipulated time.
In the event of a flight delay, please contact us by telephone during office hours.
Booked vehicle
When booking a vehicle, we provide a suggestion of models that fit into the segment shown, as they are all merely representative, hence the warning “or similar”. The counter staff will provide you with a vehicle according to the category booked. The model of the vehicle to be delivered may differ from what you expected, but it will belong to the same segment, always having similar features such as gearbox, size, engine, etc.).
When you pick up your car, feel free to ask our staff for further information on how the vehicle’s controls work.
23. EXCESS AND COVER:
While making your reservation, please note the terms and conditions underlying it.
2Rent asks for the blocking of an excess (regarding the CDW and TP Covers) for the purposes of picking up the vehicle. This amount differs depending on the segment booked. At the end of the rental period, the amount will be refunded if the conditions have been respected.
Consult below the amount of the excess for each vehicle group, which includes VAT according to the legal rate in force:
Group B – 1500.00€
Group D – 1750.00€
Group I – 3250.00€
Group J – 2250.00€
Group N – 2250.00€
At the end of the rental period, the security deposit will be released if everything is in order. The time it takes to return the amount will depend on your bank, which you should contact if the return is delayed.
Exchange rate fluctuations and other bank charges, which are unknown to us, cannot be blamed on 2Rent if there is any difference between the amount paid and the amount refunded.
Maximum obligatory excess reduction
If you want to reduce the amount of the excess, you can subscribe the SCDW Cover, which reduces the maximum obligatory excess to 50.00€, by paying a daily fee, according to the contracted segment.
However, even if the renter accepts the SCDW Clause, he is always liable for any accidents occurring in situations involving intent or serious negligence such as driving under the influence of alcohol, narcotics or any other substances affecting his capacity for reaction as well as in case of serious breaches of the Highway Code and supplementary legislation in force.
Other additional covers available:
Windscreen Damage Waiver (WDW): cover that exempts the customer from damages caused to the windscreen, in case they occur, provided when there is no case of wilful misconduct or gross negligence.
Tyre Protection: cover that exempts the customer from damage to tyres, in case they occur, provided when there is no intent or serious negligence.
Personal Accident Insurance (PAI): this cover protects the occupants of the vehicle. It is specially designed to cover medical expenses and possible rescues of passengers in the event of collisions. For more information, please contact us.
Complementary Roadside Assistance Service (PERS): the Complementary Roadside Assistance Service helps you in the event of an emergency, covering various situations (such as fitting a replacement tyre, the cost of towing in the event of an accident, keys lost or left inside the vehicle, battery failure caused by lights being on for a long period, fuel shortage or change). The maximum cover is set at €250.00 (for all services provided). Contact us for more information.
Please note all the policies underlying the cover.
In the event of damages made to the vehicle or theft, this will be deducted from the excess. In addition, a damage administration fee will always be charged for the purposes of managing the claim. In the event of an accident, you will be responsible for paying a vehicle immobilisation fee, calculated according to the segment of the vehicle and the number of repair days.
At the end of the rental period, the customer must return to the counter to cancel the blocked excess. This will be refunded to the same card used at the time of payment.
24. OTHER INFORMATION:
Fuel policy:
The fuel policy practised by 2Rent is “Full to Full”. In other words, we ask to deliver the vehicle with the same amount of fuel as when it was picked up. If the vehicle is returned with fuel missing, you will be charged for the missing fuel.
Animal transport:
The transport of animals in the rental vehicles is not permitted.
Cleaning of the vehicle:
2Rent delivers its vehicles in a good state of cleanliness and repair, so we encourage our customers to look after our goods as if they were their own, returning them in a clean condition. If the vehicle is returned in a poor state of cleanliness, a charge will be applied, depending on the degree of dirtiness, ranging from €12 – €75.
Extension of the rental:
The rental ends on the date and time fixed in the contract. If you wish to change this period, you must contact us in advance, subject to payment of the extra amount and availability.
Late returns:
Our contracts establish a grace period of 59 minutes. If you return the vehicle outside this period, the extra insurance you have taken out will not be valid and you will have to pay a daily fee.
Changes to the booking:
Any booking can be changed, provided it is made 72 hours before the start date of the rental and requires sending an email to 2RENT, to reservas@2rent.pt , which may imply changes to the price and/or be subject to payment of fees, calculated according to the type of booking, the date of the change and the applicable rate.
In the event of a change in the type of vehicle, a change in the price of the booking will apply, depending on the category chosen and the price in force.
Payments:
Payments via the website: when making a booking via our website you can select one of the following payment methods: Mbway, Multibanco Reference and Credit Card.
Payments at the counter: The counter staff can only accept the following credit cards for the deposit: MasterCard and Visa (you will need to present a physical card – pre-paid, rechargeable and virtual cards are not accepted).
Please note that bookings made via the website will only be confirmed once payment has been validated (total amount, including extras and additional cover).
Cancellation Policy:
Under Article 17 k) of Decree-Law no. 24/2014, of 14 February, the User (consumer) does not have the right to freely terminate the contract within 14 days. However, any User is free to withdraw or cancel the car hire booking at any time, by emailing reservas@2rent.pt , under the following terms:
Condition of the vehicle:
Check that the condition of the vehicle corresponds to the report drawn up by the 2Rent employee. If you find any defects that are not listed, contact the rental desk to update the contract. We recommend you to take photographs of the defect(s) and keep them until the end of the rental period.
Returns outside office hours:
This procedure is subject to the availability of the station and only works if the request is made in advance, which always needs to be confirmed by 2Rent. For returns outside the will be applied a fee of €35.40.
Vehicle driver:
Only the reservation and contract holder and an additional driver (depending on the contracted conditions) may drive the car.
Minimum hire period for a vehicle:
The minimum hire period is 1 day. Any fraction of a day, either at the start or end of the rental, is considered a full day.
In the event of an accident, you should:
Remain calm and call the authorities so that a report can be drawn up.
Follow the instructions of the authorities and hand in all the documentation relating to the accident (DAAA and incident report) at the relevant station.
Contact 2Rent within 24 hours (we suggest that you contact us immediately so that the necessary steps can be taken).
If you do not report the accident at the time it occurs, this could result in the driver being held responsible for not knowing the facts of the incident.
In the event of a breakdown or problem with the vehicle, you must:
Signal the place of stop with the triangle and wear the retro-reflective waistcoat.
Contact 2Rent immediately so that the necessary measures can be taken.
Traffic rules:
It is the driver’s responsibility to respect the traffic rules stipulated in the Portuguese Highway Code.
Replacefuture, Rent-a-Car, Lda., Estrada de São Gonçalo n.º 235, 9500-110 Ponta Delgada, Ilha de São Miguel, Açores, Portugal NIF: 513459227