Covers
When you hire a car, it includes Third Party Liability Insurance (TPL).
Third Party Liability Insurance (TPL)
Covers the driver's civil liability for any injuries and material damage caused to third parties by a motor vehicle accident, depending on the policy. It therefore does not cover any injuries to the driver or damage to the vehicle. This cover is valid if you fulfil all the terms and conditions stipulated in the rental agreement.
Mileage / Kilometers
The mileage of the rental is calculated according to the rate chosen. In this case it is unlimited.
It is the sole responsibility of the renter:
- To provide the necessary documentation to the police in case of theft, damage to the vehicle or accident involving another person.
- To take care of any personal belongings left inside the vehicle during the term of the contract. The company is not responsible for the loss, theft or damage of the belongings. Any damage caused to the belongings will be the sole responsibility of the renter.
- To take care of the vehicle's components or other items in it included, such as jacks, aerials, signalling triangles, safety waistcoats, windscreen wipers, fuel tank covers, luggage covers, etc. Any damage caused to these will be the sole responsibility of the renter.
If you want to add extras to your rental, you can request them while booking your reservation or at our counter (subject to availability). Those extras are charged daily, up to a maximum of 10 days (for items such as GPS/Neverlost, Child Seat, Booster Seat, Additional Driver, WIFI Equipment, etc.). You can also add extra insurances to your booking, such as Super Deductible Reduction (SCDW), Collision Damage Waiver (CDW), Windscreen Damage Waiver (WDW), Tyre Protection, Personal Accident Insurance (PAI), Complementary Roadside Assistance Service (PERS) and Theft, Fire or Acts of Vandalism Protection (TP).
Any fines received during the rental period or other road expenses are borne by the renter.
If you return the vehicle outside the station hours, you will be charged an out-of-hours fee of 35.40€.
The excess stipulated for the rented vehicle is not included in the rental price. It varies according to the segment hired.
Collision Damage Waiver (CDW) and/or Theft, Fire or Vandalism Protection (TP), as standard, may not be included.
Collision Damage Waiver (CDW)
By accepting the Collision Damage Waiver (CDW) Clause, you will be liable to pay for the damage caused to the vehicle up to the minimum excess amount. However, even if the renter has subscribed to the CDW Clause, he is always liable to pay for damages resulting of any accidents occurred in situations involving intent or serious negligence such as driving under the influence of alcohol, narcotics or any other substances affecting his capacity for reaction as well as in case of serious breaches of the Highway Code and supplementary legislation in force. It does not cover parts of the car other than the car's body (such as windows, wheels, interior, roof or chassis) or other costs such as towing, off-road assistance or items inside the vehicle (such as baby seats, GPS devices or personal belongings). This cover is valid if you fulfil all the terms and conditions stipulated in the rental agreement.
Theft, Fire or Acts of Vandalism Protection (TP)
By accepting the Protection against Theft, Fire or Acts of Vandalism Clause (TP), you will be liable to pay for the damage caused to the vehicle up to the minimum excess amount. Even if the Renter has subscribed to the TP Clause, he is always liable for damages resulting from situations involving the misuse or misappropriation of the vehicle, its usage by an unauthorized additional driver and whenever the Renter acts with intent or serious negligence, such as leaving the vehicle with the key in the ignition and/or the doors or windows open. We recommend to not left the personal belongings exposed inside the car, as it encourages acts of theft or vandalism.
In order to pick up the vehicle, you must present the following documents:
Identification document / passport; valid driving licence in the driver's name (digital driving licences will not be accepted); physical credit card in the driver's name (with sufficient available funds to cover the amount of the excess to be blocked during the rental period. The credit card must be physical, so we will not accept pre-paid, rechargeable or virtual cards).
It is the driver's responsibility to find out what documentation they need before driving in another country (they may need a visa and/or international driving licence).
The company is not responsible for any fees charged by your bank for international transactions. The credit card must be activated for international transactions and payments abroad. You will need to know the card's PIN to pre-authorise the blocking of the excess.
Flight number indication
Although it is optional, we strongly advise our customers to indicate their flight number, if applicable.
If it is not provided, in the event of a flight delay we will not be held responsible if your vehicle is not available for pick-up after the stipulated time.
In the event of a flight delay, please contact us by telephone during office hours.
Booked vehicle
When booking a vehicle, we provide a suggestion of models that fit into the segment shown, as they are all merely representative, hence the warning "or similar". The counter staff will provide you with a vehicle according to the category booked. The model of the vehicle to be delivered may differ from what you expected, but it will belong to the same segment, always having similar features such as gearbox, size, engine, etc.).
When you pick up your car, feel free to ask our staff for further information on how the vehicle's controls work.
While making your reservation, please note the terms and conditions underlying it.
2Rent asks for the blocking of an deposit (regarding the CDW and TP Covers) for the purposes of picking up the vehicle. This amount differs depending on the segment booked. At the end of the rental period, the amount will be refunded if the conditions have been respected.
Consult below the amount of the deposit for each vehicle group, which includes VAT according to the legal rate in force:
Group B (Peugeot 108 or similar vehicle) – €1500.00
Group D (Renault Clio 4 or similar vehicle) – €1750.00
Group I (Peugeot Traveler Business Long or similar vehicle) – €3250.00
Group J (Peugeot 2008 or similar vehicle) – €2250.00
Group L (Mercedes-Benz C-Class or similar vehicle) - €3250.00
Group M (Peugeot 508 or similar vehicle) - €2800.00
Group N (Opel Corsa or similar vehicle) – €2250.00
Group N1 (BMW Series 1 or similar vehicle) - €1850.00
Group O (Mercedes-Benz Class A or similar vehicle) - €2500.00
At the end of the rental period, the security deposit will be released if everything is in order. The time it takes to return the amount will depend on your bank, which you should contact if the return is delayed.
Exchange rate fluctuations and other bank charges, which are unknown to us, cannot be blamed on 2Rent if there is any difference between the amount paid and the amount refunded.
Maximum obligatory excess reduction
If you want to reduce the amount of the deposit, you can subscribe the SCDW Cover, which reduces the maximum obligatory excess to 50.00€, by paying a daily fee, according to the contracted segment. At the end of the rental period, the amount will be refunded if the conditions have been respected.
However, even if the renter accepts the SCDW Clause, he is always liable for any accidents occurring in situations involving intent or serious negligence such as driving under the influence of alcohol, narcotics or any other substances affecting his capacity for reaction as well as in case of serious breaches of the Highway Code and supplementary legislation in force.
Consult below the daily values underlying each group for subscribing to SCDW Coverage - Super Deductible Reduction, which include VAT at the legal rate in force:
Group B (Peugeot 108 or similar vehicle) – €15.00/day
Group D (Renault Clio 4 or similar vehicle) – €15.00/day
Group I (Peugeot Traveler Business Long or similar vehicle) – €23.20/day
Group J (Peugeot 2008 or similar vehicle) – €17.50/day
Group L (Mercedes-Benz C-Class or similar vehicle) - €18.00/day
Group M (Peugeot 508 or similar vehicle) - €20.00/day
Group N (Opel Corsa or similar vehicle) – €18.50/day
Group N1 (BMW Serie 1 or similar vehicle) - €21.51/day
Group O (Mercedes-Benz Class A or similar vehicle) - €20.00/day
Other additional covers available:
Windscreen Damage Waiver (WDW): cover that exempts the customer from damages caused to the windscreen, in case they occur, provided when there is no case of wilful misconduct or gross negligence.
Tyre Protection: cover that exempts the customer from damage to tyres, in case they occur, provided when there is no intent or serious negligence.
Personal Accident Insurance (PAI): this cover protects the occupants of the vehicle. It is specially designed to cover medical expenses and possible rescues of passengers in the event of collisions. For more information, please contact us.
Complementary Roadside Assistance Service (PERS): the Complementary Roadside Assistance Service helps you in the event of an emergency, covering various situations (such as fitting a replacement tyre, the cost of towing in the event of an accident, keys lost or left inside the vehicle, battery failure caused by lights being on for a long period, fuel shortage or change). The maximum cover is set at €250.00 (for all services provided). Contact us for more information.
Please note all the policies underlying the cover.
In the event of damages made to the vehicle or theft, this will be deducted from the excess. In addition, a damage administration fee will always be charged for the purposes of managing the claim. In the event of an accident, you will be responsible for paying a vehicle immobilisation fee, calculated according to the segment of the vehicle and the number of repair days.
At the end of the rental period, the customer must return to the counter to cancel the blocked excess. This will be refunded to the same card used at the time of payment.
Fuel policy:
The fuel policy practised by 2Rent is "Full to Full". In other words, we ask to deliver the vehicle with the same amount of fuel as when it was picked up. If the vehicle is returned with fuel missing, you will be charged for the missing fuel.
Animal transport:
The transport of animals in the rental vehicles is not permitted.
Cleaning of the vehicle:
2Rent delivers its vehicles in a good state of cleanliness and repair, so we encourage our customers to look after our goods as if they were their own, returning them in a clean condition. If the vehicle is returned in a poor state of cleanliness, a charge will be applied, depending on the degree of dirtiness, ranging from €12 - €75.
Extension of the rental:
The rental ends on the date and time fixed in the contract. If you wish to change this period, you must contact us in advance, subject to payment of the extra amount and availability.
Late returns:
Our contracts establish a grace period of 59 minutes. If you return the vehicle outside this period, the extra insurance you have taken out will not be valid and you will have to pay a daily fee.
Reservation cancellation:
You must request the cancellation of your booking up to 48 hours before the pick-up date in order to receive a refund of the amount charged, deducting any transaction costs incurred by 2RENT in connection with the operation, such as payment processing fees or bank charges inherent to the transaction;. If you cancel your booking with less than 48 hours' notice, the amount paid will not be refunded.
In most transactions, the amount paid will be refunded using the same payment method used, with the exception of payments made by Multibanco and Payshop, where refunds to customers will be made directly by IBAN/Transfer.
Exceptionally, your details may be requested for the purpose of making returns by IBAN/Transfer, for the other payment methods provided.
If the period of 60 days after payment is exceeded, we will not be able to make the refund using the same payment method used by the customer. You will be asked for your bank details so that we can refund the amount paid.
Condition of the vehicle:
Check that the condition of the vehicle corresponds to the report drawn up by the 2Rent employee. If you find any defects that are not listed, contact the rental desk to update the contract. We recommend you to take photographs of the defect(s) and keep them until the end of the rental period.
Returns outside office hours:
This procedure is subject to the availability of the station and only works if the request is made in advance, which always needs to be confirmed by 2Rent. For returns outside the will be applied a fee of €35.40.
Vehicle driver:
Only the reservation and contract holder and an additional driver (depending on the contracted conditions) may drive the car.
Minimum hire period for a vehicle:
The minimum hire period is 1 day. Any fraction of a day, either at the start or end of the rental, is considered a full day.
In the event of an accident, you should
- Remain calm and call the authorities so that a report can be drawn up.
- Follow the instructions of the authorities and hand in all the documentation relating to the accident (DAAA and incident report) at the relevant station.
- Contact 2Rent within 24 hours (we suggest that you contact us immediately so that the necessary steps can be taken).
If you do not report the accident at the time it occurs, this could result in the driver being held responsible for not knowing the facts of the incident.
In the event of a breakdown or problem with the vehicle, you must:
- Signal the place of stop with the triangle and wear the retro-reflective waistcoat.
- Contact 2Rent immediately so that the necessary measures can be taken.
Traffic rules:
It is the driver's responsibility to respect the traffic rules stipulated in the Portuguese Highway Code.
Replacefuture, Rent-a-Car, Lda., Estrada de São Gonçalo n.º 235, 9500-110 Ponta Delgada, Ilha de São Miguel, Açores, Portugal NIF: 513459227
